KDS 2.0 Notice
KDS 2.0 | Request to postpone Android OS 17 update and notice of unsupported Samsung Tab S12 series
For Samsung tablets using KDS 2.0, please postpone the Android 17 update until support is confirmed. Turn off both au...
KDS 2.0 User Satisfaction Survey
[Hotfix] KDS 2.0 App Force-Closes During AUTO VIN
The previously reported issue, “App force-closes when AUTO VIN is performed on certain vehicles,” was resolv...
Kia | KDS 2.0 | Changes to GSW User Roles
One KDS/GSW Account per PersonDue to a change in Kia HQ policy, you must use only one account to access GSW and KDS. ...
Installation & Setup
Recommended Tablet PC Specifications for Kia KDS 2.0, Including Noise Inspection
The Samsung Galaxy Tab S10 FE Plus is the recommended tablet for diagnostic apps. Several Samsung Tab models are comp...
[KIA] KDS 2.0 Install Guide
※ Note: If you want to download the KDS2.0 installation guide, please click this.KDS 2.0 Install GuideWelcome to the...
KDS 2.0 | How to Check and Update the Diagnostic App Version
How to Check and Update the Diagnostic App Version: Launch the Diagnostic App. Tap the Globe icon in the top-left cor...
Kia KDS 2.0 Diagnostic Tool Update Server Maintenance
Required Actions in KDS 2.0 Following a Regional Headquarters Change
How to Install .NET Framework 3.5 (Includes .NET 2.0 and 3.0) on Windows 10
How to install [.NET Framework 3.5 (includes .NET 2.0 and 3.0)] on Windows 10. Solution Follow the steps below to in...
Vehicle Diagnosis & Inspection
KDS 2.0 | How to Collect a Dump Log When the App Force Closes (Samsung Tablet)
If KDS 2.0 closes suddenly by itself (force close), the KDS 2.0 log alone is often not enough to find the cau...
KDS 2.0 | How to Submit an Error Log Report Using Log Collection
This guide explains how to activate Log Collection, reproduce a symptom while capturing screens with the fl...
How to Check Vehicle Specification Information (Part Number, H/W, S/W) in Kia KDS 2.0
※ Images and menu names may vary depending on the region and manufacturer. How to Check Vehicle Specification Info...
How to Set Favorites in KDS 2.0 Additional Functions
You can use [Favorites] to quickly access frequently used features in Additional Functions. 1. Open Additional Func...
How to View Details of a Selected Additional Function in KDS 2.0
※ Images and menu names may vary by region and manufacturer. You can select [More+] under an additional function to ...
How to Check the Total Number of Additional Function Executions for a Selected Vehicle Model in KDS 2.0
※ Images and menu names may vary depending on the region and vehicle manufacturer. In KDS 2.0, you can check the t...
Special Functions
ECU Upgrade
Troubleshooting: HSM Certificate Error During ECU Upgrade on KDS 2.0
This article explains how to resolve the "Your HSM certificate has expired" or "The certificate was not received prop...
Error Code During ECU Upgrade (5021-FF-0025)
Symptom: Error code 5021-FF-0025 occurs when attempting an ECU upgrade. Cause: This may occur if the ECU applicatio...
Error Code Occurs During ECU Upgrade (0013-00-0000)
Symptom: Error code [0013-00-000] occurs while an ECU upgrade is in progress. Cause: This error code occurs when th...
Error Code [5021-31-7000] During KDS 2.0 ECU Upgrade and Corrective Actions
Symptom: Error code [5021-31-7000] occurs during an ECU upgrade. Cause: The ECU does not respond or the specified r...
Corrective Action for Error Code 5021-10-7005 During a KDS 2.0 ECU Upgrade
Symptom: Error code [5021-10-7005] occurs during an ECU upgrade. Cause: This error occurs when the control unit do...
Error Code [5021-31-7F22] Occurs During KDS 2.0 ECU Upgrade
Symptom: Error code [5021-31-7F22] occurs during an ECU upgrade. Cause: The ECU returns a negative response to the e...
e-Report
Temporary Workarounds for Kia KDS 2.0 e-Report and Internet Update Issues Caused by Server Instability
When is E-REPORT data visible in GSW or GWMS after diagnosis?
If the diagnostic data is successfully uploaded from the diagnostic device to the server, it should be available for ...
Kia KDS 2.0: Mileage Data Missing from E-Report (VDN)
If Mileage information is missing from a generated E-Report or GWMS, follow the instructions below to submit an inqui...
Diagnostic Hardware
Remote Support
How to update MobileSupport on tablet PC
Symptom To use [MobileSupport] properly, you must update the application to the latest. Solution 1. Go to [Pla...
MobileSupport (Remote Support Program) Cannot Connect
Symptom When attempting to start a remote support session using MobileSupport on your tablet PC, the connection fails...
How can I access the remote program on PC(Desktop or Laptop)
If you need to have remote session, contact ics@gitauto.com and request the remote session in advance. If you don't r...
RemoteCall Help Desk Website
This is the Help Desk website for the RemoteCall remote support program. If you experience an issue during a remote s...
How to Manually Install the KDS 2.0 Mobile Remote Support Application
If you are not signed in to Android with a Google account, you cannot download the mobile support application from Go...
Mobile Support Error Code 61003
Symptom: Error code 61003 appears after entering the six-digit access code. Follow the instructions below to confi...