Kia KDS 2.0: Mileage Data Missing from E-Report (VDN)

If Mileage information is missing from a generated E-Report or GWMS, follow the instructions below to submit an inquiry.

1. Verify the E-Report number or VDN associated with the missing Mileage information.

2. Extract and compress the E-Report data from the following locations on the tablet. This data is required to determine whether Mileage was omitted from the data transmitted during vehicle diagnosis or whether Mileage information was missing when the E-Report was sent:

A. Log file: 

   1) Navigate to [internal storage\nvci\temp].

   2) Locate the [eReportTemp] folder and compress it (eReportTemp).

B. VDN data file:

   1) Navigate to [Internal storage\nvci] on the tablet PC.

   2) Locate the [vininfo] folder and compress it (vininfo). 

C. Upload data:

   1) Navigate to [Internal storage\nvci\upload] on the tablet PC.

   2) Locate the [ereprot] and [ereportsync] folders, and compress both folders.

3. Email the compressed data to the GIT representative at ics@gitauto.com.