The previously reported issue, “App force-closes when AUTO VIN is performed on certain vehicles,” was resolved on January 19, 2026 at 20:00 KST. The fix was distributed via Internet Update.Updated Version:
Resource | NEK-02-0119 | KDS 2.0 for Passenger Vehicles
1) Affected Vehicles
The app may force-close (crash) when performing AUTO VIN or diagnosing the following models:
| Brand | Model (Code) | MY |
|---|---|---|
| KIA | CARNIVAL (KA4) | 2024 |
| KIA | SPORTAGE (NQ5E) | 2025 |
| KIA | SPORTAGE (NQ5) | 2025 |
| KIA | SPORTAGE HEV (NQ5 HEV) | 2025 |
| KIA | SPORTAGE (NQ5) – CKD Pakistan | 2025 |
| KIA | SORENTO HEV (MQ4 HEV) | 2024 |
| KIA | SORENTO (MQ4) – CKD Vietnam | 2024 |
| KIA | SORENTO HEV (MQ4 HEV) – CKD Malaysia | 2024 |
| KIA | SORENTO (MQ4) – CKD Malaysia | 2024 |
| KIA | SORENTO HEV (MQ4 HEV) – CKD Vietnam | 2024 |
| KIA | SORENTO (MQ4) | 2024 |
| KIA | K5 HEV (DL3 HEV) | 2024 |
| KIA | K5 (DL3) | 2024 |
2) Symptoms
-
The app may force-close (crash) when performing AUTO VIN or during diagnosis.
3) Resolution / Action Plan (Planned Date and Time)
-
Fix distribution method: An improved version will be distributed via Internet Update (Online Update).
-
Planned release date/time: TBD (to be announced).
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Once released, apply the update using the app’s Internet Update function to install the improved version.
We sincerely apologize for any inconvenience caused by this issue.
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