How to Register for the Kia KDS 2.0 Customer Support Site - Users Who Have Previously Submitted an Inquiry
If you are submitting an inquiry for the first time and would like to register, click [here]. If you have submitted a...
Product Repair and After-Sales Service Cost Inquiries
Product repair and after-sales service costs vary depending on the part and type of repair. For an accurate estimate ...
[Video] How to Submit an Inquiry on the Kia KDS 2.0 Customer Support Website
[iOS] How to Install the Kia KDS 2.0 Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) and submit online inqui...
How to Install the GIT Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) and submit online inqui...
Launch of the GIT Customer Support App
The GIT Customer Support app was launched at the beginning of 2021. Install the Customer Support app on your smartpho...
“User authentication failed. (Code:1006)” Appears When Logging In
Symptom: When logging in, the message “User authentication failed. (Code:1006)” appears. Cause: Code:1006 occurs when...
“User Authentication Failed. (Code:4001)” Pop-up Appears When Logging In
Symptom: The following message appears when attempting to log in, perform an ECU Upgrade, or use additional function...
KDS 2.0 | Information Required for Technical Inquiries When an Error Occurs
Before submitting an inquiry about an error encountered while using KDS 2.0 or GENESIS Smart, please provide the foll...
"User Authentication Failed" When Accessing KDS Diagnostic Functions
○ Symptom: When accessing the KDS diagnostic functions, a user authentication failure occurs ○ Solution 1. Log in aga...
★ Do Not Reuse an Existing License Key When Installing KDS 2.0 on a New Tablet
Do not reuse an existing license key when installing KDS 2.0/KDS 2.0 software on a new tablet.- Reusing the license k...
★ Information Required to Report a Suspected Hardware Failure
- The following information is required when reporting a hardware failure to the Customer Support Center (1588-3665...
Request to Unblock Service Center Internal Network Access (To: AutoEver Representative)
https://gims.gitauto.com:8080/jira/browse/GDSN-11195 If the server has been migrated (relocated), its IP ...
User Authentication Failure Errors 4001 and 2105 When Accessing ECU Upgrade
1. Symptom - User authentication error 4001 occurs on some tablets when accessing ECU Upgrade.- User authentication e...
Repair Process & Policies
All dealerships must request repair services through their respective distributors (NSCs). Distributors then forward ...
Warranty Periods and Serial Numbers by Product
This document lists the warranty periods, Serial Number formats, and Serial Number locations for various products. Wa...
[EN-001] Global Support Contact Guide
This article provides a guide to finding the correct GIT branch and contact for Hyundai and KIA by region or country,...
Kia KDS 2.0 License Policy FAQ for Europe and General Regions
This article explains license management for GIT diagnostic software, including KDS 2.0, in Europe, Asia-Pacific, the...
Corrective Action for the "Failed to Verify the License. (1006)" Message After a KDS 2.0 Internet Update
1. SymptomsKDS 2.0 / KDS 2.0 After the internet update is completed, clicking the Install button launches Smart Laun...
How Independent Workshops in Europe Can Purchase KDS 2.0
Independent workshops in Europe can purchase KDS 2.0 diagnostic tools through GIT Europe by emailing gite.sales@gitau...
KDS Tablet Inventory Reduction Promotion
Kia KDS 2.0 Technical Support Call Center
What support does the GIT America Call Center provide? We provide technical support for the products we sell, includ...