Recovery Complete • Resolved
Summary
On 2025-10-23, a KDS 2.0 diagnostic number e-Report transmission failure occurred in certain environments. The service has now been restored to normal operation. We sincerely apologize for any inconvenience caused. We will continue to monitor the service to prevent the same issue from affecting service availability.
In particular, for users who experienced a transmission failure today, the affected cases are being transmitted sequentially to the e-Report server following completion of the recovery action.
Scope of Impact
- Product/Version: KDS 2.0
- Function: e-Report (diagnostic number transmission)
- Symptom: Refer to the image below
Current Status
- Recovery complete (approximately 11:00 on 2025-10-23)
- Internal verification of successful transmission completed
- Additional monitoring is in progress
Additional Information for Users Who Experienced a Transmission Failure Today
- Cases that failed today are being uploaded automatically and sequentially.
- Keep the diagnostic device (tablet) powered on without turning it off to allow the automatic upload to proceed.
- Check the transmission status under KDS 2.0 > Main Home screen, bottom section > e-Report menu.
- If any untransmitted cases remain, please contact 1588-3665.
Once again, we apologize for any inconvenience caused while using the service. We remain committed to providing improved service stability.
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