Symptom
When you attempt to connect to a remote session using MobileSupport on your tablet PC, the connection fails even when you enter the correct 6-digit password.
Resolution
1. Unblock all RSUPPORT-related IP addresses and ports on your network. (If you are connected to a corporate Wi-Fi network or other secured network, ask your company's IT administrator to unblock the items listed below.)
* The IP address will change after May 15, 2018, due to RSUPPORT policy.
<After May 15, 2018>
2. MobileSupport must be updated to the latest version.
(1) Run MobileSupport on your tablet PC.
* If you cannot find it on your tablet PC or have not installed it, click here.
(2) Perform the latest Update.
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