How to Sign Up for the Kia KDS 2.0 Customer Support Site - Users Who Have Previously Submitted a Support Request
If you are submitting a support request for the first time and would like to sign up, click [here].If you have submit...
Inquiry About Product Repair and After-Sales Service Costs
The repair and after-sales service costs for products vary depending on the parts and repair items. For accurate info...
[Video] How to Submit an Inquiry on the Kia KDS 2.0 Customer Support Website
[iOS] How to Install the Kia KDS 2.0 Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) and submit online inqui...
How to Install the GIT Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) and submit online inqui...
GIT Customer Support App Released
The GIT Customer Support app was released at the beginning of 2021. Install the Customer Support app on your smartpho...
"User authentication failed. (Code:1006)" Appears When Logging In
Symptom: When logging in, the message "User authentication failed. (Code:1006)" appears. Cause: Code:1006 occurs when...
“User Authentication Failed. (Code:4001)” Pop-Up Appears When Logging In
Symptom: The following message appears when attempting to log in, perform an ECU Upgrade, or use additional function...
KDS 2.0 | GENESIS Smart | KDS 2.0 Information required for technical inquiries when an error occurs
Before inquiring errors that is occurred while using KDS 2.0, GENESIS Smart, and KDS 2.0, please kindly provide us wi...
"User Authentication Failed" When Accessing KDS Diagnostic Functions
○ Symptom: When accessing KDS diagnostic functions, the "User Authentication Failed" message appears. ○ Solution 1. L...
★ Do Not Reuse an Existing License Key When Installing KDS 2.0 on a New Tablet
Do not reuse an existing license key when installing KDS 2.0/KDS 2.0 software on a new tablet. - Reusing the key will...
★ Information Required When Reporting a Suspected Hardware Issue
- The following information is required when reporting a hardware issue to the Customer Center (1588-3665). - Req...
Request to Remove Internal Network Access Blocking at a Service Center (To: AutoEver Contact)
https://gims.gitauto.com:8080/jira/browse/GDSN-11195 If the server has been migrated (relocated), its IP ...
* User Authentication Failure Errors 4001 and 2105 When Accessing ECU Upgrade
1. Symptoms - User authentication failure error 4001 occurs on some tablets when accessing ECU Upgrade.- User authent...
Repair Process & Policies
All dealerships must request repair services through their respective distributors (NSCs). Distributors then forward ...
Warranty Period and Serial Number by Product
This document lists each product's warranty period, Serial Number format, and Serial Number location. Warranty period...
Global Support Contact Guide
This article provides a guide to finding the correct GIT branch and contact for Hyundai and KIA by region or country,...
Kia KDS 2.0 License Policy FAQ for Europe and General Regions
This article covers license management for GIT diagnostic software, including KDS 2.0 and GENESIS Smart, in Europe, A...
How to Resolve the “Failed to Verify License. (1006)” Message After a KDS 2.0 Internet Update
1. SymptomsKDS 2.0 / KDS 2.0 After the internet update is completed, clicking the Install button launches Smart Laun...
How Independent Workshops in Europe Can Purchase KDS 2.0
Independent workshops in Europe can purchase KDS 2.0 diagnostic tools only through GIT Europe by emailing gite.sales@...
KDS Tablet Inventory Sales-Down Promotion
Kia KDS 2.0 Technical Support Call Center
What does the GIT America Call Center support? We provide technical support for the products we sell, including prod...