This article provides step-by-step instructions for reporting GPMS failures, including describing the symptoms, checking the Commanager version, attaching visual evidence, and providing your GPMS ID. If necessary, you can collect additional logs by downloading and extracting a file, copying the "mvci" folder, reproducing the issue, and then compressing and sending the folder to support@gitauto.zendesk.com. Support will analyze the logs, recommend available workarounds, and provide updates regarding fixes.
1. Reporting Failures
- Describe the symptom: Briefly explain the issue you are experiencing with GPMS.
- Check the "Commanager" version: Provide the Commanager version. To find it, go to Settings > Apps > Commanager and check the version displayed at the bottom.
- Visual evidence: Attach photos or videos that clearly show the problem.
- Include your GPMS ID and submit a request
2. Collecting Additional Logs (If Required)
- In some cases, additional logs may be required to diagnose the problem. Follow the instructions below to collect them:
2.1 Download and extract the file:
- Download the file attached at the bottom of this article (VCI2_ShowPacket.zip) to your tablet.
- Extract VCI2_ShowPacket.zip on your tablet.
2.2 Locate and copy the folder:
- Locate the "mvci" folder and copy it to "Internal Storage."
2.3 Reproduce the issue:
- Run GPMS on your tablet.
- Perform the actions that normally cause the issue.
2.4 Send the log folder:
- After reproducing the problem, close GPMS.
- Compress the entire "mvci" folder into a ZIP file.
- Send the compressed "mvci" folder to support@gitauto.zendesk.com.
3. Next Steps
- We will analyze the provided logs and investigate the issue.
- We will recommend an appropriate workaround, if available, and keep you informed of any potential GPMS updates that address the issue.
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