Service Restored • Resolved
Summary
On 2025-10-23, a KDS 2.0 diagnostic number e-Report transmission failure occurred in some environments. Service has now been fully restored. We sincerely apologize for any inconvenience caused. We will continue ongoing monitoring to prevent the same issue from affecting the service again.
For users who experienced a transmission failure today, please note that following completion of the recovery measures, the affected cases are being transmitted sequentially to the e-Report server.
Scope of Impact
- Product/Version: KDS 2.0
- Function: e-Report (diagnostic number transmission)
- Symptom: Refer to the image below.
Current Status
- Service restored (approximately 11:00 AM on 2025-10-23)
- Internal verification of normal transmission completed
- Additional monitoring in progress
Additional Information for Users Who Experienced a Transmission Failure Today
- Cases that failed today are being automatically uploaded in sequence.
- Keep the diagnostic device (tablet) powered on without turning it off to allow the automatic upload to proceed.
- Check the transmission status under KDS 2.0 > Main Home screen > e-Report menu.
- If any untransmitted cases remain, please contact 1588-3665.
We again apologize for the inconvenience. We remain committed to providing a more stable service.
Comments
0 comments
Please sign in to leave a comment.