[KDS 2.0] Important In-App Notices: Android 15 and Software Update Guidance

Dear Customers,

To ensure stable operation of our products, do not update your device to Android 15.
We have identified compatibility issues between Android 15 and our diagnostic application. These issues may cause diagnostic functions and core services to malfunction.

In particular, devices updated to Android 15 may not be able to use the Internet Update function properly.
This may prevent users from updating software and data. Please use caution.

Please note that compatibility between Android 15 and our diagnostic application is currently being verified, and a completion date has not yet been determined.
Once compatibility is confirmed and Android 15 is supported, we will issue a separate notice with additional instructions.

⛔ Prohibited Devices

• All Android devices eligible for an Android 15 upgrade

⚠️ Required Actions

• Please disable automatic system updates on your device.

• If your device has already been updated, please contact our customer support team for assistance.

We are working diligently to resolve these issues and minimize customer inconvenience.
Thank you for your understanding and cooperation.

🔍 What Is the Issue?

When Smart Launcher is updated to version 1.256, a message appears instructing the user to relaunch Smart Launcher after the update. However, this message is incorrect.

If you relaunch Smart Launcher after the update:

• It may start the user authentication process, and

• It may reinstall the initial version of the diagnostic application, reversing the update.

⚠️ This may roll back the diagnostic application to its initial version.
If this occurs, you must download and reinstall the latest version through Internet Update, which may require additional time and network resources.
Use extra caution and do not relaunch Smart Launcher after the update.

✅ What You Should Do Instead

Until the application is fixed:

• Install the latest version of Smart Launcher, and

• Do not relaunch Smart Launcher after the update.

• Instead, launch the Diagnostic App directly to continue the update process.

If the connection to the update server fails, reset the server settings:
Configuration → Server → [Reset] → [Save]

Additional Resource - (WSO) "Failed to connect to update server" error message occurs.

We are currently working to resolve this issue in the application.
An updated version that corrects the misleading message will be released soon.
Thank you for your understanding and cooperation.