📢 Corrective Action for a Blank OTP Authentication Screen When Logging In to GSW Through the KDS 2.0 App

Hello.
We apologize for any inconvenience while using KDS 2.0.

In some environments, the OTP secondary authentication screen may appear blank when logging in to GSW (Global Service Way) through KDS 2.0.

■ Cause

This issue is caused by a browser compatibility problem that prevents the OTP secondary authentication registration screen from displaying properly when using the Samsung Internet browser.

This issue may occur particularly with accounts for which OTP secondary authentication has not yet been registered.

■ Resolution

Follow the steps below to resolve the issue.

1. Change the tablet's default browser to Chrome

   • Go to Settings → Apps → Samsung Internet → Change the default browser app to Chrome

     

2. Access KDS 2.0 or GSW, and then try logging in again
3. Verify that the OTP secondary authentication registration screen is displayed properly

※ Accounts for which OTP secondary authentication has already been completed can log in normally regardless of the browser used.

If the same issue persists after following these steps, please contact the Customer Support Center or the technical support channel.
Thank you.