KIA | KDS 2.0 | How to Resolve Ethernet-Based ECU Upgrade Failures – Customer Support | GIT America

This document explains the symptoms, causes, and step-by-step resolution procedures for Ethernet-based ECU upgrade failures, including hardware connections, static IP settings, app permissions and OS updates, power resets, reboots, actions by error code, and how to request additional support. Detailed inspection and corrective action procedures are provided for each step.

Applies To

ECU upgrades that require Ethernet using the following equipment

VCI2 + ECI (wired Ethernet connection)
VCI3 + 19-pin USB cable (Ethernet over USB)
KDS 2.0 diagnostic device and Android tablet

Symptoms

The ECU upgrade fails with an error code (XXXX‑XX‑XXXX)
Find an error code ⧉

Causes

Incorrect or missing tablet static IP configuration
Outdated Android OS or Google Play system update
Unstable VCI2/VCI3 power or incomplete connection
Poor ECU or vehicle communication

Resolution

Step 1) Verify the equipment connections

Note:
Manually configured Ethernet settings may be reset during a system or OS update. After an update, verify the settings and reconfigure them if necessary.

Verify the correct connection required for an ECU upgrade over Ethernet:

VCI2 + ECI: OBD → ECI → VCI2 → tablet

Caution:
Make sure all connectors are securely connected and that the cables are not kinked or damaged.

VCI3 + 19-pin USB cable: OBD → VCI3 → 19-pin USB → tablet

Caution:
Make sure all connectors are securely connected and that the cables are not kinked or damaged.

Step 2) Verify the static/fixed IP settings in the tablet settings

Tap the Recent Apps button (□) on the navigation bar.
Open Android Settings and navigate to one of the following paths:
- Option A: Settings → Connections → More connection settings → Ethernet → Configure Ethernet device
- Option B: Settings → Network & internet → Ethernet → Configure Ethernet device
Configure the static IP as follows, and then tap [Save]:
- IP address: 10.0.128.0
- Netmask: 255.0.0.0
- DNS address: 8.8.8.8
- Default gateway: 10.0.128.0
- Proxy: None

Step 3) Verify app permissions and Android OS & Google Play system updates

A. App Permissions – GITMCommManagerService

When performing an ECU upgrade, KDS 2.0 will request any missing app permissions.
Make sure to select [OK] or [Allow].

How to manually allow permissions for the GITMCommManagerService app:

Required App Permissions: GLUV Logs and Wireless Connection Stabilization ⧉

B. Android OS & Google Play System Updates

Open Settings on the tablet.
Go to About tablet → Software information.
Select Google Play system update.
Make sure the tablet is fully up to date (minimum: Android OS 13 + Google Play System 2024 or later).

Step 4) If the ECU upgrade continues to fail after completing Steps 1–3

Warning: The vehicle battery must be disconnected in a safe working environment.

Disconnect the vehicle battery.
Wait at least 5 minutes for all ECUs to power off completely.
Reconnect the battery and retry the ECU upgrade process 2–3 times.

Step 5) If the symptom persists, reboot the tablet

Power off the tablet completely.
Wait approximately 10 seconds.
Power it back on and retry the upgrade.

Common Error Codes

Error Code	Resolution Steps
FAIL(4900-99-9996)	Step 5) Reboot the tablet Power off the tablet completely Wait approximately 10 seconds Power it back on and retry the upgrade
FAIL(4900-99-9997)	Step 2) Verify the static IP settings + Step 1) Verify the hardware connections Verify the IP address: 10.0.128.0 / Netmask: 255.0.0.0 Verify the VCI wired Ethernet connection (VCI2+ECI or VCI3+19-pin USB) Make sure all connectors are securely connected
FAIL(4900-99-9998)	Step 4) Reset vehicle battery power Disconnect the vehicle battery Wait at least 5 minutes for all ECUs to power off completely Reconnect the battery and retry 2–3 times
FAIL(7000-01-1010)	Step 2) Verify the static IP settings + Step 1) Verify the hardware connections Verify the IP address: 10.0.128.0 / Netmask: 255.0.0.0 Verify the VCI wired Ethernet connection (VCI2+ECI or VCI3+19-pin USB) Make sure all connectors are securely connected
FAIL(7000-C8-0001)	Step 2) Verify the static IP settings IP address: 10.0.128.0 Netmask: 255.0.0.0 DNS address: 8.8.8.8 Default gateway: 10.0.128.0 Proxy: None
FAIL(7000-13-0002)	Step 1) Reconnect the VCI at the OBD port Disconnect the VCI from the OBD port Wait a few seconds Reconnect it securely and retry the upgrade
FAIL(5100-01-0001)	Missing/deleted files – Verify that the following files are present in the `nvci/portableupdater` folder, and then contact the GIT Customer Support Center: procedure_pre_ota2_vec.xml procedure_post_ota2_vec.xml procedure_ucmInit_ota2_vec.xml
Other Error Codes	Contact the ECU manufacturer or the Kia Quality Department Provide the VIN, event number, and error code Tablet app logs may be required

If the Issue Persists

If Ethernet communication still does not start, the issue may be related to the VCI firmware, ECI hardware, or specific vehicle conditions. Prepare the following information and contact the GIT Customer Support Center.

VIN
Event number
Error code (XXXX‑XX‑XXXX)
Tablet app logs (if requested)
How to Extract ECU Logs to the Tablet in KDS 2.0 ⧉

GIT Customer Support Center

1588-3665 (Monday–Friday, 09:00–18:00)