How to Register on the Kia KDS 2.0 Customer Support Site – Existing Inquiry Submitters
If you are submitting an inquiry for the first time and would like to register, click [here]. If you have submitted a...
Product Repair and Service Cost Inquiries
Product repair and service costs vary depending on the parts and repair items required. For an accurate estimate in K...
[Video] How to Submit an Inquiry on the Kia KDS 2.0 Customer Support Website
[iOS] How to Install the Kia KDS 2.0 Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) or submit online inquir...
How to Install the GIT Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) or submit online inquir...
GIT Customer Support App Now Available
GIT launched its Customer Support app at the beginning of 2021. Install the Customer Support app on your smartphone o...
"User authentication failed. (Code:1006)" appears when logging in.
Symptom: When logging in, the message "User authentication failed. (Code:1006)" appears. Cause: Code:1006 occurs when...
“User authentication process failed. (Code:4001)” Pop-Up Appears When Logging In
Symptom: The following message window appears when attempting to log in, perform an ECU Upgrade, or use additional f...
KDS 2.0 | Information Required for Technical Inquiries Regarding Errors
Before submitting an inquiry about an error that occurs while using KDS 2.0 or GENESIS Smart, please provide the foll...
"User Authentication Failed" When Accessing KDS Diagnostic Functions
○ Symptom: When accessing KDS diagnostic functions, a User Authentication Failed error occurs ○ Solution 1. Log Back ...
★ Do Not Reuse an Existing License Key When Installing KDS 2.0 on a New Tablet
Do not reuse an existing license key when installing KDS 2.0/KDS 2.0 software on a new tablet. - Reusing the license ...
★ Information Required When Reporting a Suspected Hardware Issue
- The following information is required when reporting a hardware issue to the Customer Support Center (1588-3665)....
Request to Unblock Service Center Internal Network Access (Attn: AutoEver Representative)
https://gims.gitauto.com:8080/jira/browse/GDSN-11195 If the server has been migrated or relocated, its IP...
* User authentication failure errors 4001 and 2105 when accessing ECU Upgrade
1. Symptom - On some tablets, user authentication error 4001 occurs when accessing ECU Upgrade.- When logging in agai...
Repair Process & Policies
All dealerships must request repair services through their respective distributors (NSCs). Distributors will then for...
Warranty Period and Serial Number by Product
This document lists the warranty periods, Serial Number formats, and Serial Number locations for various products. Wa...
[EN-PR] Global Support Contact Guide
This article provides a guide to finding the correct GIT branch and contact for Hyundai and KIA by region or country,...
Kia KDS 2.0 License Policy FAQ for Europe and Other Regions
This article explains license management for GIT diagnostic software—KDS 2.0—in Europe, Asia-Pacific, the Middle East...
Corrective Action When the “License Verification Failed. (1006)” Message Appears After a KDS 2.0 Internet Update
1. SymptomsKDS 2.0 / KDS 2.0 After the Internet update is completed, clicking the Install button launches Smart Laun...
[EN-PR] How to Purchase KDS 2.0 or KDS 2.0 as an Independent Workshop in Europe
Independent workshops in Europe can purchase KDS 2.0 or KDS 2.0 diagnostic tools only through GIT Europe by emailing ...
Promoción de liquidación del inventario de tabletas KDS
Kia KDS 2.0 Technical Support Call Center
What support does the GIT America Call Center provide? We provide technical support for the products we sell, includ...