Login & Account Authentication
Resolving Kia GSW/KDS 2.0 Login Issues
Kia KDS 2.0 Error Code 1202 While Using Features or Logging In
1. Symptom Error code 1202 appears when using certain features. Login fails. 2. Cause: Error code 1202 may occu...
How to Resolve Login Failures in KDS 2.0
Q: I can log in to CCC and GSW, but not to KDS 2.0. How can I resolve this issue?A: Check the following steps in orde...
KIA | KDS 2.0 | One Person, One Account Policy and Login Session Change (7 Days → 1 Day) Effective 25 March 2026
Important Notice: KDS 2.0 Policy Update ※ This article is based on the Kia KDS 2.0 Changes to the GSW Usage Role an...
Global Support & Licensing
Global Privacy & Cross-border Transfer Consent
MANDATORY · GDPR / SCC / CIS This integrated consent form governs the collection, use, handling, and cros...
Product Repair and After-Sales Service Cost Inquiries
The repair and after-sales service costs for products vary depending on the parts and repair items. For accurate info...
KDS 2.0 | Information Required for Technical Inquiries When an Error Occurs
Before inquiring errors that is occurred while using KDS 2.0, please kindly provide us with following information and...
I got "User authentication failed", when entering the KDS diagnostic function
○ Symptom: When entering the KDS diagnostic function, you got the “User authentication failed...
Repair Process & Policies
All dealers must request repair services through their respective distributors (NSCs). Distributors then forward t...
Warranty Periods and Serial Numbers by Product
This document lists the warranty periods, Serial Number formats, and Serial Number locations for various products. Wa...
Notice & Release Notes
GSW Distributor/Dealer Code Update (DDMS) and KDS VDN Rule Notice
GSW Distributor/Dealer Code Update (DDMS) and KDS VDN Rule Notice
Guidance on Updating KDS 2.0 Tablet Software (Android Upgrade)
When a notification for the latest tablet software update is displayed, do not perform the update until further notic...
EV Specialized Features for Kia Vehicles
Attached are lists of applicable vehicle models for the following EV specialized features of Kia vehicles. If you can...
New Language Support Notice | Smart Launcher(Installer)
Smart Launcher New Language Support Notice ...
Keep VCI3 Connected to Update Important Status Information and Complete the Login
This article explains how to resolve the notice asking you to keep VCI3 (VCI III) connected to update important stat...