KDS 2.0 | Information Required for Technical Inquiries When an Error Occurs

Before inquiring errors that is occurred while using KDS 2.0, please kindly provide us with following information and logs. 

[Basic Information Required]

1. Check if the program is up to date

2. Vehicle model information
    Car model/year/displacement

3. System information
    System information selected when performing diagnostic functions
    If it is an add-on, the selected add-on information

4. Detailed procedures and occurrence time until the issue occurs
   ex) Error occurs when selecting vehicle type / FCS / ENGINE selection / performing FCS
         Video or error image related to problem occurrence

[Log information Required]

1. If the app terminates abnormally

(1) When the Main App terminates abnormally
      1) Folder path: NvciData\log\errorlogger\main
      2) File name: date_time.json( ex. 240308-181119.json)
        -> If you have a file of the time when the app was terminated, please forward the file.

(2) If there is no log in the above path, there is a possibility that an app other than the main app has terminated abnormally or has been terminated by the system.
System log collection is required, and for Samsung tablets, system log collection is possible as shown in the link below.
    Korean: https://support-kia.gitauto.com/hc/en-001/articles/64003677470233

    English: https://support-kia.gitauto.com/hc/en-001/articles/64003677470233

2. Errors while performing function (unless it is an abnormal app termination)

(1) Obtain logs using the log collection function inside the diagnostic app.

       How to: Sending the error log report on KDS 2.0<- click here.
(2) After uploading, share the VIN or reception number information for the log
     - When reporting an error, capture the screen and deliver it

3. Logs for each function

For log collection function 2. Errors while performing function (unless it is an abnormal app termination), logs are collected for diagnostic functions such as Main, S/W managemet, and ECU. For functions other than the above, you must obtain additional logs from the path indicated below.