How to Resolve Login Failures in KDS 2.0

Q: I can log in to CCC and GSW, but not to KDS 2.0. How can I resolve this issue?

A: Check the following steps in order:

1. Check the Password

   • A login error occurs if the password contains the & character.
   • Remove the & character and reset the password.

2. Enable Automatic Time Zone on the Android Tablet

   • Open the Settings app.
   • Go to General management or System → Date and time.
   • Set Automatic time zone to ON.
   • If prompted to allow location access, select Allow.
   • Enable Automatic date and time.

3. Test the Network Connection

   • Enable the mobile hotspot on a smartphone and connect the tablet to it.
   • Try logging in again.
   • If login is successful, the existing network is blocking the connection to the KDS 2.0 server.
   • Contact your IT team and request that the login-related IP addresses be added to the exception list.

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