Important Notice: KDS 2.0 Policy Update
※ This article is based on the Kia KDS 2.0 Changes to the GSW Usage Role announcement.
KDS 2.0 will implement a "One Person, One Account" policy and shorten the login session duration from 7 days to 1 day.
This change applies to Kia Europe and General Distributors and is included in the March 2026 update, scheduled for 25 March.
Major Changes
To enhance security, simultaneous logins on multiple devices using the same account are restricted. You cannot log in on a new device while your account remains logged in on another device.
The KDS 2.0 login session duration will be shortened from 7 days to 1 day. You may need to log in again at the start of each workday.
Applies To
This change applies to users of the following KDS 2.0 version:
- NEK-02-0000: Europe, Africa, the Middle East, Asia, Oceania, Central/South America, and Russia & CIS.
How to Check Software Version NEK-02-0000
Open the KDS 2.0 main home screen > Click the globe icon in the upper-left corner > Check the 'Software' version in the first row of 'Version Information'.
How to Check and Update the KDS 2.0 Version
※ If a Network Connection Failure occurs:
Go to Settings > Network > Click 'Reset', and then click 'Save'. Afterward, check the update version again. If the problem persists, try connecting through a mobile hotspot.
User Guidelines & Precautions
Review the following information to ensure smooth operation:
- Online Logout Required When Changing Devices/Tablets
To use a new device/tablet, you must select 'Logout' on the existing device while it is online.
(You cannot log in on a new device without first logging out from the existing device.) -
Precautions When Logging Out Offline
If you log out while the device is disconnected from the internet (offline), the logout information will not be sent to the server. Login on other devices will then be restricted for 24 hours from the time of your initial login.[Warning Message] If you log out while offline, you cannot log in from another device for 24 hours. - Login Required Again
Because the login session duration is changing to 1 day, you must log in again every 24 hours.
Update Schedule
| Region | Time Zone | Local Time |
|---|---|---|
| Standard (UTC) | UTC+0 | 25 March, 08:00 AM |
| Europe (CET) | UTC+1 | 25 March, 09:00 AM |
| Africa (SAST / Egypt) | UTC+2 | 25 March, 10:00 AM |
| Middle East (AST) / Russia (MSK) | UTC+3 | 25 March, 11:00 AM |
| Dubai (GST) | UTC+4 | 25 March, 12:00 PM |
| India (IST) | UTC+5:30 | 25 March, 01:30 PM |
| Malaysia (MYT) | UTC+8 | 25 March, 04:00 PM |
| Asia (KST / JST) | UTC+9 | 25 March, 05:00 PM |
| Oceania (AEST) | UTC+10 | 25 March, 06:00 PM |
| Central / South America (BRT) | UTC-3 | 25 March, 05:00 AM |
| Mexico (Central Time, CT) | UTC-6 | 25 March, 02:00 AM |
FAQ
Q1. Why am I being asked to log in again today when I did not log out yesterday?
A. With the new KDS 2.0 update, the login session duration has been shortened from 7 days to 1 day (24 hours). You must now log in again at the start of your workday or whenever 24 hours have passed since your last login.
Q2. My tablet's battery is running low. How can I switch to a fully charged tablet and continue diagnosing?
A. Before switching devices, make sure that your current tablet is connected to Wi-Fi (internet), and then perform a normal 'Logout'. You can then safely log in on the new tablet. (Note: If you try to log in on the new tablet without logging out from the first tablet, your access will be blocked.)
Q3. I selected 'Logout' in a basement parking area or another location without internet access (Wi-Fi, LTE, or 5G). I can no longer log in on another tablet. What happened?
A. If you log out while the device is offline, the logout information is not sent to the KDS server, so the server still considers your original session active. As a security measure, login on other devices will be restricted until 24 hours have passed since your initial login. To prevent this lockout, return to an area with a stable internet connection and confirm that the device is 'Online' before logging out.
Q4. The workshop is very busy. Can my colleague temporarily log in on my tablet using their account?
A. Your colleague may only log in after properly logging out from their own device. Under the strict "One Person, One Account" policy, simultaneous logins on multiple devices using the same account are prohibited. Each user must manage and use their own individual account.
Support
Please contact your distributor or NSC. Distributors and NSCs should submit a request.
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