★ Information Required to Report a Suspected Hardware Failure

- The following information is required when reporting a hardware failure to the Customer Support Center (1588-3665).

- Required information
 1) Diagnostic tool: App software version, VCI2 or VCI3 firmware version, tablet model, OS
 2) Vehicle model, VIN
 3) Model year
 4) Engine type
 5) System
 6) Frequency of occurrence
 7) Detailed symptoms