If the diagnostic application (KDS 2.0, GENESIS Smart, KDS 2.0) displays a message such as "ROM file not found", it means that the ECU upgrade file is not currently available in your system.
👉 How to Resolve:
Please check if your diagnostic app is up-to-date! If not, have it updated and try the ECU upgrade again.
If it persist aftewr updating, please contact the GIT Customer Support Team to receive the necessary ROM file for ECU upgrade.
Make sure to capture and send a screenshot of the error message to the support representative. The file required may vary depending on the specific error message.
📞 Customer Support Contact Information
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North America Call Center:
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USA
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KIA: 888-542-4371
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HYUNDAI: 888-437-0308
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GENESIS: 833-681-3926
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Canada
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KIA: 888-641-4244
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HYUNDAI: 888-641-4243
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📌 Note:
When contacting customer support, please provide the VIN, vehicle model, and ECU upgrade number (3~4 digit code) for faster assistance.
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