KDS 2.0 update NEH-02-0099 or later requires at least 20GB of free storage due to a large ECU Upgrade package, which may cause installation failures on 64GB tablets. Users should manually clear storage or perform a factory reset, and then retry the update. Deleted ROM data can be restored using Auto mode or Manual Mode. If the issue persists, upgrading to a 128GB device is recommended. Contact support if additional assistance is required.
Applies to
- KDS 2.0 users
- This issue particularly affects 64GB tablet models.
Symptoms
You may experience one of the following issues when attempting to download software version NEH-02-0099, NVH-00-0099, NWH-00-0099, or later:
- Internet Update does not start.
- The following error message appears: “There is not enough storage space for the update.”
Why this happens
The latest update includes a large-scale ECU Upgrade. Although the update process automatically deletes existing unnecessary resources to free up space, the large size of the update files requires a significant amount of available storage.
- Installation requires at least 20GB of free storage.
- Users with 64GB tablets are particularly likely to encounter this limitation.
Resolution
If you encounter this issue, follow the steps below to free up storage and complete the update.
Step 1: Manually clear tablet storage
- On the tablet, go to Settings > Device care > Storage.
- Check the available storage. At least 20GB of free space is required.
- Delete outdated data, unused apps, or temporary files until at least 20GB is available.
Alternative: Perform a factory reset
If you cannot free up 20GB of storage by deleting files, you may need to perform a factory reset on the tablet (Samsung Android).
Warning: A factory reset erases all data, apps, and settings from the device. Make sure you know your Google and Samsung account passwords, GSW account password, and KDS 2.0 license key because they will be required after the reset.
- Go to Settings > General management > Reset.
- Select Factory data reset.
- Scroll down and tap Reset. Enter the PIN or password if prompted.
- Tap Delete all to confirm.
- After the tablet restarts, reinstall the KDS 2.0 app and proceed to the next step.
Step 2: Retry the installation
- After freeing up enough storage, retry the update or ROM data installation.
- If the installation is successful but specific deleted ROM data must be restored, proceed to Step 3.
Step 3: Restore deleted ECU ROM data using Auto mode
If required ROM data was deleted, restore it as follows:
Note: The required ROM files will be securely downloaded from the server based on the existing ROM data profile.
- Open 'ECU Upgrade' and select Auto mode.
- Allow the system to automatically check the existing ROM data.
- Wait for the “Downloading” process to finish.
Step 4: Restore ROM data using Manual Mode
If Auto mode does not restore all required ROM files:
- Select Manual Mode in the ROM recovery function.
- In Manual Mode, select the required event or subcategory. The selected ROM data will begin downloading.
If the issue persists
If you are using a 64GB tablet, maintaining enough free storage for large updates may be difficult, even after temporary files are deleted.
- For reliable future updates, upgrading to a device with at least 128GB capacity is strongly recommended.
- Actual usable storage is typically less than the displayed 64GB because the operating system and system files use part of the storage.
Contact support
Dealer
- Contact your distributor or NSC (National Sales Company).
Distributor / NSC (National Sales Company)
- Western Europe: GIT Europe – gite.support@gitauto.com
- Other regions: GIT HQ – ics@gitauto.com
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