★ Information Required When Reporting a Suspected Hardware Issue

- The following information is required when reporting a hardware issue to the Customer Support Center (1588-3665).

- Required information
 1) Diagnostic tool: App software version, VCI2 or VCI3 firmware version, tablet model, and OS
 2) Vehicle model and VIN
 3) Model year
 4) Engine type
 5) System
 6) Frequency of occurrence
 7) Detailed symptoms