Oscar Eom

CauseThe ECU does not respond or responds with a delay to the encryption command from the diagnostic tool (diagnostic app). Corrective ActionVerify that the diagnostic tool (diagnostic app) is upda...

Dear Customer, Due to a server upgrade designed to enhance service security, EDR 1.0 software is no longer available.Please download and install EDR 2.0 to continue using the application. Your exis...

  Error Code 5100-04-0002: Failed to Change VCI Mode Verify that the target control unit is properly installed in the vehicle. (...

Q1. What is the Smart Key Code Saving function? A1. The Smart Key Code Saving function in the S/W Management menu allows a new Smart Key to be registered by entering the key PIN into the vehicle c...

Service Campaign EV Charging Test Equipment Upgrade and Replacement Information As part of our commitment to quality and customer satisfaction, we have completed a product enhancement to improv...

Installation Path (C:\ Program Files (x86)\DLogger\) Access Failure Message During InstallationCorrective action: Verify that the Windows account has write permissions. Whenever possible, perform t...

You can download the installation guide in PDF format by scanning the QR code or clicking here.                   

This document lists the warranty periods, Serial Number formats, and Serial Number locations for various products. Warranty periods range from 6 months to 3 years. Repair service for certain produc...