Kia KDS 2.0: Workarounds for S/W Management Failures

Case 1. Test Stage or Function Failure in S/W Management

If a failure occurs during the Test stage or while performing a function, follow these steps:

• Workaround A. Log out and then log back in while connected to Wi-Fi.
• Workaround B. Try again using a different Model Year or powertrain selection.
• Workaround C. Disconnect the 12V battery, wait 10 minutes, reconnect it, and then retry the function.

If these workarounds do not resolve the issue, contact your distributor for additional support.

Case 2. S/W Management Function Failure

If a failure message appears during the S/W Management test, or if the function cannot be performed after installing new parts—primarily ECUs and related components—, review the following possible causes and solutions:

1️⃣ Common Causes of S/W Management Failure

• Security Authentication: Log out and then log back in while connected to Wi-Fi.
• Communication Access: Check the app permissions and grant all permissions to GITMCommManagerService and GITN_AUX.
  Essential App Permissions Guide: GLUV Logs & Wireless Connectivity Stabilization
• Vehicle Condition: Try the function in each vehicle state: IG On, ACC, and EV Ready.

2️⃣ Before Proceeding with S/W Management

An S/W Management function failure may also occur if incorrect vehicle information is selected (Model Year or powertrain). Verify that the selected vehicle information matches the actual vehicle specifications.

If the issue persists, generate a diagnostic log using the diagnostic app and contact your NSC (Distributor).
How to Send an Error Log Report on KDS 2.0/KDS2.0

If the distributor cannot resolve the issue, escalate it to RHQ or GIT for further investigation. Include the following information when requesting support:

• VIN (Vehicle Identification Number)
• Model
• Model Year
• Powertrain
• Specific function where the failure occurred