1. Symptom
- AUTO VIN does not work in KDS 2.0, and the vehicle selection screen continues to appear. All communication attempts fail even when the VIN is searched manually.
- A 2011 Sportage that could not be diagnosed using KDS 2.0 reportedly communicated normally when tested at the same time using KDS (3rd generation).
- On a 2022 Porter II, KDS 2.0 continuously fails to retrieve the VIN through AUTO VIN. When the vehicle is selected manually and communication is attempted,
all communication functions fail, including Smart Diagnosis, Fault Diagnosis, and Sensor Data. AUTO VIN may be recognized intermittently, but communication remains unavailable.
- On a 2025 Staria HEV, AUTO VIN is unavailable and communication with all systems fails, although there are no issues with the vehicle.
- The symptom remains the same after force-closing the app, clearing the storage and cache, and reopening the app.
Cause
- The issue was confirmed to be a temporary error and did not recur after retrying.
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