Kia | Service Campaign | Complimentary Replacement of EV Charging Test Equipment

Service Campaign EV Charging Test Equipment Upgrade and Replacement Information

As part of our commitment to quality and customer satisfaction, we have completed a product enhancement to improve the hardware performance of the EV charging tester currently in use.

Customers who have already purchased EV charging test equipment will receive the product shown below at no charge. Equipment with the specified part numbers and serial numbers may be used through November 3, 2025. After this date, use will be disabled through an online diagnostic app update.

Equipment Name	EV Charging Test Equipment
Enhancements	Enhanced safety through an upgraded fuse circuit Improved durability through reinforced PCB patterns and fuses Improved operational stability through a reinforced internal fuse design
Benefits	Detects and interrupts overvoltage and overcurrent caused by electrical component malfunctions during vehicle testing to prevent equipment damage and protect the vehicle system Automatically recovers within several minutes if an equipment circuit short occurs due to incoming overvoltage
Affected Equipment Part Numbers (Existing Products)	G0DDDPC111 G0DDDPC112 G0DDDPC211 G0DDDPC212 G0DDDPC121 G0DDDPC122 G0DDDPC123 G0DDDPC213
Affected Serial Numbers (Existing Products)	EBD00101 - EBD10026 EBE00101 - EBE10370 EBN00103 - EBN10537	Existing Product Grace Period	November 3, 2025
Example of Existing Product Use Restriction Screen	After the grace period shown above, attempting to perform a function with an existing product connected will display the following screen, and use will be restricted.

Regional Shipping Schedule

New products will be shipped to the dealership or applicable service center according to the original purchase channel. Customers who purchased through a dealership should wait for additional instructions or contact the dealership directly. Shipping schedules vary by region, and products will be shipped sequentially according to the following schedule:

• Sequential nationwide shipping beginning September 22, 2025

Contact Information

Customer Support Center: 1588-3665 (Weekdays, 09:00–18:00)
Email inquiries: support@servicecampaign.zendesk.com 
Submit an inquiry form: Scan the QR code below to complete and submit the inquiry form.