Recovery Complete • Resolved
Summary
On 2025-10-23, a KDS 2.0 diagnostic number e-Report transmission failure occurred in certain environments. The service has now been restored to normal operation. We sincerely apologize for the inconvenience. We will continue ongoing monitoring to prevent the same issue from affecting the service again.
Users who experienced a transmission failure today should note that, following completion of the recovery measures, the affected cases are being transmitted sequentially to the e-Report server.
Scope of Impact
- Product/Version: KDS 2.0
- Function: e-Report (Diagnostic Number Transmission)
- Symptom: Refer to the image below
Current Status
- Recovery complete (approximately 11:00 on 2025-10-23)
- Internal verification of normal transmission completed
- Additional monitoring is in progress
Additional Information for Users Who Experienced a Transmission Failure Today
- Cases that failed today are being uploaded automatically in sequence.
- Keep the diagnostic tool (tablet) powered on and do not turn it off so the automatic upload can proceed.
- Check the transmission status under KDS 2.0 > bottom of the Main Home screen > e-Report menu.
- If any untransmitted cases remain, please contact 1588-3665.
We once again apologize for the inconvenience. We remain committed to providing improved service stability.
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