Symptom: Error code [5004-00-2000] appears while an ECU upgrade is in progress.
Cause: The tablet failed to send the data required to start the ECU upgrade to the VCI.
Resolution:
1. On the tablet, go to Settings, select the KDS 2.0 app > Storage > "Clear data" and "Clear cache". Restart the app, and then confirm that it operates normally.
2. If the issue persists, follow the steps below.
1) Disconnect the VCI from the vehicle's OBD connector, and then reconnect it.
2) Reconnect the tablet to the VCI, and then retry the ECU upgrade.
3) If the ECU upgrade still fails, the VCI may be defective. Test the procedure using another VCI.
If the steps above do not resolve the issue, contact your distributor or GIT Support using the applicable telephone number below.
USA
KIA 888-542-4371
HYUNDAI 888-437-0308
GENESIS 833-681-3926
CANADA
KIA 888-641-4244
HYUNDAI 888-641-4243
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