How to Sign Up for the Kia KDS 2.0 Customer Support Site – Existing Request Submitters
If you are submitting a support request for the first time and would like to create an account, click [here]. If you ...
Product Repair and Service Cost Inquiries
Product repair and service costs vary depending on the parts and type of repair required. For an accurate estimate, c...
[Video] How to Submit an Inquiry on the Kia KDS 2.0 Customer Support Website
[iOS] How to Install the Kia KDS 2.0 Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (frequently asked questions) or submit online inquir...
How to Install the GIT Customer Support App
Install the GIT Customer Support app to conveniently access FAQs (Frequently Asked Questions) or submit online inquir...
Launch of the GIT Customer Support App
The GIT Customer Support app was launched at the beginning of 2021. Install the Customer Support app on your smartpho...
The “User authentication failed. (Code:1006)” message appears when logging in.
Symptom: When logging in, the message “User authentication failed. (Code:1006)” appears. Cause: Code:1006 occurs whe...
"User authentication failed. (Code:4001)" Pop-Up Appears When Logging In
Symptom: The following message appears when attempting to log in, perform an ECU Upgrade, or use Additional Function...
KDS 2.0 | Information Required for Technical Inquiries When an Error Occurs
Before submitting an inquiry about an error that occurred while using KDS 2.0 or GENESIS Smart, please provide the fo...
"User Authentication Failed" When Accessing KDS Diagnostic Functions
○ Symptom: KDS displays a "User Authentication Failed" error when accessing diagnostic functions. ○ Solution 1: Sign ...
★ Do Not Reuse an Existing Licence Key When Installing KDS 2.0 on a New Tablet
Do not reuse an existing licence key when installing KDS 2.0/KDS 2.0 software on a new tablet. - Reusing the licence ...
★ Information Required When Reporting a Suspected Hardware Fault
- The following information is required when reporting a hardware fault to the Customer Support Centre (1588-3665)....
Request Removal of Internal Network Access Blocking at a Service Centre (To: AutoEver Contact)
https://gims.gitauto.com:8080/jira/browse/GDSN-11195 If a server migration (server relocation) has been p...
User Authentication Errors 4001 and 2105 When Accessing ECU Upgrade
1. Symptoms - On some tablets, user authentication error 4001 occurs when accessing ECU Upgrade.- When logging in aga...
Repair Process & Policies
All dealerships must request repair services through their respective distributors (NSCs). Distributors then forward ...
Warranty Periods and Serial Numbers by Product
This document lists various products, their warranty periods, Serial Number systems, and Serial Number locations. War...
[EN-CA] Global Support Contact Guide
This article provides a guide to finding the correct GIT branch and contact for Hyundai and KIA by region or country,...
Kia KDS 2.0 Licence Policy FAQ for Europe and General Regions
This article covers licence management for GIT’s KDS 2.0 diagnostic software in Europe, Asia-Pacific, the Middle East...
How to Resolve the “Licence Verification Failed. (1006)” Message After a KDS 2.0 Internet Update
1. SymptomsKDS 2.0 / KDS 2.0 After the Internet update is completed, clicking the Install button launches Smart Laun...
How Independent Workshops in Europe Can Purchase KDS 2.0
Independent workshops in Europe can purchase KDS 2.0 diagnostic tools only through GIT Europe by emailing gite.sales@...
KDS Tablet Inventory Sell-Down Promotion
Kia KDS 2.0 Technical Support Call Centre
What does the GIT America Call Centre support? We provide technical support for the products we sell, including prod...