KIA | KDS 2.0 | How to Resolve Ethernet-Based ECU Upgrade Failures – Customer Support | GIT America

This document describes the symptoms and causes of Ethernet-based ECU upgrade failures and provides step-by-step resolution procedures, including checking hardware connections, configuring a static IP address, verifying app permissions and OS updates, resetting power, and restarting the tablet. It also includes corrective actions by error code and instructions for requesting additional support.

Applies To

ECU upgrades requiring Ethernet when using the following equipment

VCI2 + ECI (wired Ethernet connection)
VCI3 + 19-pin USB cable (Ethernet over USB)
KDS 2.0 diagnostic device and Android tablet

Symptoms

The ECU upgrade fails with an error code (XXXX‑XX‑XXXX)
Find an error code ⧉

Causes

Incorrect or missing static IP configuration on the tablet
Outdated Android OS or Google Play system update
Unstable VCI2/VCI3 power or an incomplete connection
ECU or vehicle communication failure

Resolution

Step 1) Verify the equipment connections

Note:
Manually configured Ethernet settings may be reset during a system or OS update. After an update, verify the settings and reconfigure them if necessary.

Verify the correct connection required for an ECU upgrade over Ethernet:

VCI2 + ECI: OBD → ECI → VCI2 → tablet

Caution:
Ensure that all connectors are securely connected and that the cables are not bent or damaged.

VCI3 + 19-pin USB cable: OBD → VCI3 → 19-pin USB → tablet

Caution:
Ensure that all connectors are securely connected and that the cables are not bent or damaged.

Step 2) Verify the static/fixed IP settings on the tablet

Tap the Recent apps button (□) on the navigation bar.
Open Android Settings and navigate to one of the following paths:
- Option A: Settings → Connections → More connection settings → Ethernet → Configure Ethernet device
- Option B: Settings → Network & internet → Ethernet → Configure Ethernet device
Configure the static IP settings as follows, and then tap [Save]:
- IP address: 10.0.128.0
- Netmask: 255.0.0.0
- DNS address: 8.8.8.8
- Default gateway: 10.0.128.0
- Proxy: None

Step 3) Verify app permissions and Android OS & Google Play system updates

A. App permissions – GITMCommManagerService

When performing an ECU upgrade, KDS 2.0 prompts for any missing app permissions.
Always select [OK] or [Allow].

How to manually allow app permissions for GITMCommManagerService:

Required app permissions for GLUV logs and wireless connection stability ⧉

B. Android OS & Google Play system updates

Open Settings on the tablet.
Go to About tablet → Software information.
Select Google Play system update.
Ensure that the tablet is fully up to date (minimum: Android OS 13 + Google Play system update dated 2024 or later).

Step 4) If the ECU upgrade continues to fail after completing Steps 1–3

Warning: Disconnect the vehicle battery only in a safe working environment.

Disconnect the vehicle battery.
Wait at least 5 minutes for all ECUs to power off completely.
Reconnect the battery and retry the ECU upgrade 2–3 times.

Step 5) Restart the tablet if the symptom persists

Power off the tablet completely.
Wait approximately 10 seconds.
Power it on again and retry the upgrade.

Common Error Codes

Error Code	Resolution Steps
FAIL(4900-99-9996)	Step 5) Restart the tablet Power off the tablet completely Wait approximately 10 seconds Power it on again and retry the upgrade
FAIL(4900-99-9997)	Step 2) Verify the static IP settings + Step 1) Verify the hardware connections Verify the IP address: 10.0.128.0 / Netmask: 255.0.0.0 Verify the VCI wired Ethernet connection (VCI2+ECI or VCI3+19-pin USB) Ensure that all connectors are securely connected
FAIL(4900-99-9998)	Step 4) Reset the vehicle battery power Disconnect the vehicle battery Wait at least 5 minutes for all ECUs to power off completely Reconnect the battery and retry 2–3 times
FAIL(7000-01-1010)	Step 2) Verify the static IP settings + Step 1) Verify the hardware connections Verify the IP address: 10.0.128.0 / Netmask: 255.0.0.0 Verify the VCI wired Ethernet connection (VCI2+ECI or VCI3+19-pin USB) Ensure that all connectors are securely connected
FAIL(7000-C8-0001)	Step 2) Verify the static IP settings IP address: 10.0.128.0 Netmask: 255.0.0.0 DNS address: 8.8.8.8 Default gateway: 10.0.128.0 Proxy: None
FAIL(7000-13-0002)	Step 1) Reconnect the VCI at the OBD port Disconnect the VCI from the OBD port Wait a few seconds Reconnect it securely and retry the upgrade
FAIL(5100-01-0001)	Missing/deleted files – Verify that the following files are present in the `nvci/portableupdater` folder, and then contact the GIT Customer Support Centre: procedure_pre_ota2_vec.xml procedure_post_ota2_vec.xml procedure_ucmInit_ota2_vec.xml
Other Error Codes	Contact the ECU manufacturer or the Hyundai/Kia Quality Department Provide the VIN, event number, and error code Tablet app logs may be required

If the Issue Persists

If Ethernet communication still does not start, the issue may be related to the VCI firmware, ECI hardware, or specific vehicle conditions. Prepare the following information and contact the GIT Customer Support Centre.

VIN
Event number
Error code (XXXX‑XX‑XXXX)
Tablet app logs (if requested)
How to extract ECU logs to the tablet in KDS 2.0 ⧉

GIT Customer Support Centre

1588-3665 (Monday–Friday, 09:00–18:00)