Oscar Eom

If a new vehicle VIN lookup fails, check whether it is a mass-production vehicle, server synchronisation, the Wi-Fi connection, and whether the VIN is recorded in the engine ECU. Symptoms The new...

If inspection results remain as 'Local Saved' on the tablet or the upload stops at 74%, action is required depending on the save method, whether Starting Miles (starting mileage) has been entered, ...

This guide provides measures for tablet app crashes (Crash), all Auto Check items failing with NG on vehicles with mileage exceeding 100km, inability to update older devices, and a black camera scr...

If switching to Shipping Mode fails with the engine running (Engine ON) immediately after driving, switch to the IG ON state and try again.SymptomsWhen attempting to turn on Shipping Mode after com...

This guide explains how to check Test Drive Code 1015 errors, missing top speed and driving distance, TPMS non-reception, and overpressure NG. Symptoms When entering the test drive, the error 'Th...

This is the procedure for resolving the symptom where a pop-up appears when entering the vehicle status check (Entry Check) and the process does not proceed to the next step. Symptoms When enteri...

This troubleshooting guide provides solutions for common issues encountered during GPMS PDI inspection, including PIM (Mini VCI) connection, Entry Check battery conditions, SOH battery testing, and...

Overview This guide provides symptom-based on-site troubleshooting procedures and hardware repair (A/S) submission criteria for the official Kia driving data lo...

Overview This guide provides troubleshooting procedures and hardware repair (RMA) criteria for the official Kia diagnostic interface VCI II(2) (serial number pr...

This guide explains how to activate Log Collection, reproduce a symptom while capturing screens with the floating widget, and submit an Error Report on KDS 2.0. Use this procedure not onl...