MobileSupport (Remote Support Program) Cannot Connect

Symptom

When attempting to start a remote support session using MobileSupport on your tablet PC, the connection fails even after you enter the correct 6-digit password.

Resolution

1. Unblock all RSUPPORT-related IP addresses and ports on your network. (If the tablet PC is connected to a company Wi-Fi network or other secured network, ask your company's IT administrator to unblock the IP addresses and ports listed below.)

* The IP address will change after May 15, 2018, in accordance with RSUPPORT policy.

<After May 15, 2018>

2. MobileSupport must be updated to the latest version.

(1) Run MobileSupport on your tablet PC.

* If you cannot find MobileSupport on the tablet PC or have not installed it, click here.

(2) Update MobileSupport to the latest version.