How to Extract System Logs (SysDump) After an Unexpected KDS 2.0 App Termination

FAQ: How to Extract System Logs (SysDump) After an App Crash (Applicable to: KDS 2.0, GENESIS Smart, KDS 2.0)

Q. KDS 2.0 / GENESIS Smart / KDS 2.0 closed unexpectedly. How can I determine the cause?
A. If the app closes unexpectedly without user intervention, a System Log (SysDump) is required for accurate analysis. Follow the steps below to extract and send the logs.

Q. How do I generate a System Log (SysDump)?
A.

1. Open the Phone app on your device.
2. Enter *#9900# using the keypad.
3. When the SysDump menu appears, select "Run dumpstate & Copy to sdcard" from the list.

Q. How long does it take to generate the log?
A. You can enter a custom file name or use the default file name. The process takes approximately 5 minutes. Wait until the process is complete.

Q. Where is the log file saved, and how can I find it?
A.

1. When the "Dump Result" success pop-up appears, tap "Go to My Files".
2. In the file manager, navigate to the Internal storage > log folder.
3. Locate the compressed log file (for example, Test log.zip) and send it to the support team.