[Guide] Troubleshooting Kia KDS 2.0 Internet Update Error Messages (15-Nov-2024)

02 September 2026 13:37 Updated

Type	☐ Notification ☐ Repair ☑ Guidance	Regions Covered
Devices	☑ KDS 2.0 ☑ GENESIS Smart ☑ KDS 2.0	HME, GME, KEU (Asia/Pacific, Europe, India, Middle East, Africa)
Date Issued	(KST) 15-Nov-2024	Duration
Subject	Error Message Displayed During Internet Update	☑ Temporary ☐ Permanent

We would like to inform you of issues recently identified with Internet Update.

Please follow the steps below to complete the update successfully.

[How to Update]

Guide_All_Countermeasure of license error_241115_1.jpg

Guide_All_Countermeasure of license error_241115_2.jpg

Guide_All_Countermeasure of license error_241115_3.jpg

Guide_All_Countermeasure of license error_241115_4.jpg

Thank you for your cooperation. If you encounter any errors, please report them as follows:

Provide screenshots or a video: Capture any error messages or unexpected behaviour you encounter, then send the files to your NSC or submit an enquiry through GSW (Diagnostic Tools -> GDS/KDS Hotline).
- - GSW for Hyundai and Genesis: https://ccc.hyundai.com
  - KDS support for Kia: https://www.kia-hotline.com
Use the Log Collection feature to collect the relevant error logs.
- - How to send an error log report in KDS 2.0