How to Resolve Missing Bottom Menu Items (GSW, User Support, e-Report, and Configuration) in Kia KDS 2.0

Q. The bottom menu items (GSW, User Support, e-Report, and Configuration) are missing in KDS 2.0 or GENESIS Smart. How can I resolve this issue?

1. What is the symptom?

After an Internet Update, the bottom menu bar (toolbar) that should appear at the bottom of the screen may not be displayed when the diagnostic app is launched. See the example below.

• All applicable buttons are missing, not displayed, or disabled.
• Examples of missing buttons:
  • GSW
  • User Support
  • e-Report
  • Configuration

Examples of how users commonly describe the issue:

• “The GSW button disappeared after the update.”
• “The bottom bar is not displayed.”
• “The e-Report icon has disappeared.”
• “The [Configuration] button at the bottom of the screen is not displayed.”

2. What causes this issue?

Cause 1. The main app version does not match the resource file version

• The main app (KDS 2.0 or GENESIS Smart) has been updated to the latest version,
  but the latest resource file containing the screen and button images (Configuration button resource package) has not been installed.

This resource package contains information for the following buttons:

• GSW button
• User Support button
• e-Report button
• Configuration button

Underlying cause of Cause 1: Insufficient tablet storage

• If the tablet does not have sufficient internal storage during Internet Update:
  1. The latest Configuration button resource package may not be downloaded at all, or
  2. The package may be downloaded but not installed correctly,
     resulting in a version mismatch between the main app and the resource files.

3. How can I resolve the issue?

Solution 1. Free up internal tablet storage and run Internet Update again

1. Check the tablet storage

• On the Android tablet, go to [Settings] → [Storage] and check the remaining internal storage capacity in GB.

2. Examples of how to free up storage

• Delete unused photos, videos, and downloaded files.
• Uninstall unused general-purpose apps.
• If necessary, perform a factory reset of the tablet and reinstall the diagnostic app.
• Alternatively, consider replacing the tablet with one that has at least 128GB of internal storage.
  ※ Recommended tablet model: Samsung Galaxy Tab S9 FE+ (128GB) or higher

⚠️ Important
In accordance with Hyundai Motor Group's digital asset policy, the diagnostic app cannot store its diagnostic database separately on external storage, such as an SD card. Sufficient internal tablet storage must be available.

3. Run Internet Update again

• After freeing up sufficient internal storage,
  run the diagnostic app's Internet Update function again.
• After the update is complete, restart the app and
  verify that the bottom menu items (GSW, User Support, e-Report, and Configuration) are displayed correctly.

Solution 2. Request the Configuration button resource package separately from the Distributor (NSC)

If the issue persists after following the procedure above, or if Internet Update cannot be performed in the current environment:

1. Contact the Customer Support Center at 1588-3665 for assistance.
2. Request that the “bottom Configuration button resource package (resource files for GSW, User Support, e-Report, and Configuration)” be provided separately.