How to Resolve Automatic App Shutdown or Garbled Text When Launching the App

❓ Messages Display Incorrectly When Launching or Using the App (MSG_SYSTEM_CHECKING, Text Containing "_", etc.)

🔍 Symptoms

1. App does not launch:

   • When launching the app after its initial installation or an online update, the MSG_CHECK_SYSTEM message appears and the app closes automatically.
     
     

2. App launches, but text displays incorrectly:

   • After the initial app installation or an online update, the app launches, but some text is displayed with underscores (_) instead of spaces during use.
     Examples: System_checking_complete, Welcome_to_GIT_App, etc.

🛠 Cause

These symptoms may occur when the app's text resource file is corrupted.
If the string data used internally by the app does not load correctly, system variable names or formatting strings may be displayed instead of normal sentences, or the app may fail to launch.

✅ Resolution

1. Uninstall and reinstall the app. Reinstalling the corrupted resource files may resolve the issue.

2. If reinstalling the app does not resolve the issue, contact the Customer Support Center for assistance.

3. If you receive a recovery file from the Customer Support Center:

   • Manually copy the text resource file provided by GIT to the following path (inside the *system folder):

     /Internal Storage/nvci/systemdb/*system
     

     (※ The actual app package name may vary depending on the app being used. Verify the file name and path provided with the instructions.)

☎️ Additional Support

GIT Customer Support Team

• Phone: 1588-3665

• Business hours: Monday–Friday, 09:00–18:00 (excluding weekends and public holidays)