📢 How to Resolve a Blank OTP Verification Screen When Logging In to GSW Through the KDS 2.0 App

Hello.
We apologize for any inconvenience while using KDS 2.0.

In certain environments, the OTP two-factor authentication screen may appear blank when logging in to GSW (Global Service Way) through KDS 2.0.

■ Cause

This issue is caused by a browser compatibility problem that prevents the OTP two-factor authentication enrollment screen from displaying correctly when using the Samsung Internet browser.

This issue may occur particularly with accounts that have not yet enrolled in OTP two-factor authentication.

■ Resolution

Complete the following steps:

1. Change the tablet's default browser to Chrome

   • Settings → Apps → Samsung Internet → Change the default browser app to Chrome

     

2. Access KDS or GSW again and retry the login
3. Confirm that the OTP two-factor authentication enrollment screen displays correctly

※ Accounts that have already completed OTP two-factor authentication can log in normally regardless of the browser used.

If the same issue continues after completing these steps, contact Customer Support or the Technical Support channel.
Thank you.