[KDS 2.0] Temporary Workaround for Persistent “User Authentication Failed” (Error Code 4001) Pop-Up

Hello.
If the **User Authentication Failed (Error Code 4001)** message continues to appear while using KDS 2.0, please review the information below.

■ Main Cause

This error may occur when there is a temporary delay while downloading the server security certificate (HSM certificate).

■ Corrective Action

Follow the steps below to verify and resolve the issue.

1. Log in again
   • After logging in successfully, make sure the Login Successful pop-up appears at the bottom of the screen.

1. Wait for the certificate download
   • After logging in, wait approximately 1–2 minutes to allow the certificate download to complete successfully.
2. Establish vehicle communication
   • Then proceed with vehicle communication as usual.

■ Expected Improvement Schedule

An improvement for this issue
is scheduled to be included in the regular release update on May 26, 2026.

■ Additional Information

We apologize for any inconvenience.
If the same issue continues to occur, please contact the Customer Support Center.

Thank you.