If the following message appears when connecting the VCI3, ensure the device is connected to a network (Wi-Fi, LTE, or 5G), then log out of the diagnostic app and log back in.
✅ Why is logging out mandatory?
- Device–VCI3 status synchronization: Some critical status values may not be updated while you are logged in. Logging back in synchronizes the latest status with the server.
- Session/token reissue: This resets sessions that may have been corrupted by network switching, weak signals, or other connectivity issues, and restores the correct permissions.
🛠 Recommended Procedure (Follow in Order)
- Verify the network connection (ensure a stable connection to Wi-Fi, LTE, or 5G)
- Verify VCI3 power and connectivity (maintain the Bluetooth/USB connection)
- In KDS 2.0, log out (mandatory)
- Completely close and restart the KDS 2.0 app
- Log back in while maintaining the network connection
- After login is complete, verify the VCI3 connection status again
Notice: You must log in while connected to a network. In offline or weak-signal conditions, status information may not update to the latest version, causing the message to appear repeatedly.
📞 Contact Us
- Email: support@gitauto.zendesk.com
- Telephone: 1588-3665
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