📢 Resolution for Blank OTP Authentication Screen When Logging In to GSW Through the KDS 2.0 App

Hello.
We apologize for any inconvenience while using KDS 2.0.

In certain environments, the OTP two-factor authentication screen may appear blank when logging in to GSW (Global Service Way) through KDS 2.0.

■ Cause

This issue is caused by a browser compatibility problem that prevents the OTP two-factor authentication enrolment screen from displaying correctly when using Samsung Internet.

In particular, this issue may occur with accounts that have not yet enrolled in OTP two-factor authentication.

■ Resolution

Follow the steps below to resolve the issue.

1. Change the tablet's default browser to Chrome

   • Settings → Apps → Samsung Internet → change the default browser app to Chrome

     

2. Access KDS or GSW, and then try logging in again
3. Confirm that the OTP two-factor authentication enrolment screen displays correctly

※ Accounts that have already completed OTP two-factor authentication can log in normally regardless of the browser used.

If the same issue persists after completing these steps, please contact the Customer Support Centre or the technical support channel.
Thank you.