ECU Upgrade Failure with the Message "Failed(Code:ChangeVciMode Failed)"

1. Symptom: The error message "Failed(Code:ChangeVciMode Failed)" appears while performing an ECU upgrade.

2. Cause: VCI II connection failure

3. Solution:  Check the VCI II connection. If another VCI II is available, connect it to the vehicle's OBD connector and perform the ECU upgrade again.

  1) If the ECU upgrade works properly with another VCI II, the previously connected VCI II is defective and must be repaired. 
  2) If the same error occurs with another VCI II, contact us by email and provide the additional information listed below.  

    - ECU event number or TSB number

    - Log files

         a. Path: internal storage\nvcidata\log

         b. Compress the [log] folder into a ZIP file and send it to us by email.