Symptom:
When attempting to connect (pair) VCI II or VCI III after launching the KDS 2.0 app, VCI II and VCI III do not appear in the list of available devices.
Cause:
Required permissions are not granted to the [GITMCommManagerService] companion app used for VCI communication.
Solution:
- On the tablet, go to Settings -> Apps.
- Search for and open [GITMCommManagerService].
- Go to Permissions -> select each item under [Not allowed], and change all permissions to [Allow].
If VCI II(2) is still not detected after granting the permissions above, please refer to the VCI II(2) Troubleshooting - Connection, Firmware, Power, Communication & Repair Guide for data/cache reset and hardware inspection steps.
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