How to Resolve Automatic App Closure or Garbled Text When Launching the App

02 September 2026 12:01 Updated

❓ Messages Are Displayed Incorrectly When Launching or Using the App (MSG_SYSTEM_CHECKING, Text Containing "_", etc.)

🔍 Symptoms

Unable to launch the app:
- When launching the app after the initial installation or an internet update, the MSG_CHECK_SYSTEM message is displayed and the app closes automatically.
The app launches, but text is displayed incorrectly:
- After the initial installation or an internet update, the app launches, but some text is displayed with underscores (_) instead of spaces during use.
  Examples: System_checking_complete, Welcome_to_GIT_App, etc.

🛠 Cause

These symptoms may occur when the app's text resource file is corrupted.
If the string data used internally by the app cannot be loaded correctly, system variable names or formatting strings may be displayed instead of normal sentences, or the app may fail to launch entirely.

✅ Resolution

Delete and reinstall the app. Reinstalling the corrupted resource file may resolve the issue.
If the issue persists after reinstalling the app, contact the Customer Support Center for assistance.
If you receive a recovery file from the Customer Support Center:
- Manually copy the text resource file provided by GIT to the following path (inside the *system folder):
```
/Internal Storage/nvci/systemdb/*system
```
  (※ The actual app package name may vary depending on the app being used. Verify the file name and path provided with the recovery file.)

☎️ Additional Support

GIT Customer Support Team

Phone: 1588-3665
Business hours: Weekdays, 09:00–18:00 (excluding Saturdays, Sundays, and public holidays)