[KDS 2.0] Important In-App Notices: Android 15 and Software Update Guidance

Dear Customers,

To ensure stable operation of our products, do not update your device to Android 15.
Compatibility issues have been identified between Android 15 and our diagnostic application. These issues may cause diagnostic functions and core services to malfunction.

In particular, the Internet Update function may not operate correctly on devices that have been updated to Android 15.
This may prevent software and data updates from being installed. Please exercise caution.

Please note that compatibility between Android 15 and our diagnostic application is currently being verified, and a completion date has not yet been determined.
Once compatibility is confirmed and Android 15 is supported, we will issue a separate notice with further instructions.

⛔ Affected Devices

• All Android devices that are eligible for an Android 15 upgrade

⚠️ Required Actions

• Please disable automatic system updates on your device.

• If your device has already been updated to Android 15, please contact our customer support team for assistance.

We are working diligently to resolve these issues and minimise customer inconvenience.
Thank you for your understanding and cooperation.

🔍 What Is the Issue?

When Smart Launcher is updated to version 1.256, a message appears instructing the user to relaunch Smart Launcher after the update. However, this instruction is incorrect.

If you relaunch Smart Launcher after the update:

• The user authentication process may start, and

• The initial version of the diagnostic application may be reinstalled, reversing the update.

⚠️ This may cause the diagnostic application to revert to its initial version.
If this occurs, you must download and reinstall the latest version using Internet Update, which may require additional time and network resources.
Take particular care not to relaunch Smart Launcher after the update.

✅ What to Do Instead

Until this issue is resolved:

• Install the latest version of Smart Launcher, and

• do not relaunch Smart Launcher after the update.

• Instead, launch the Diagnostic App directly to complete the update process again.

If the connection to the update server fails, reset the server settings:
Configuration → Server → [Reset] → [Save]

Additional Resource – (WSO) "Failed to connect to update server" error message

We are currently working to resolve this issue in the application.
An updated version will be released soon to correct the misleading message.
Thank you for your understanding and cooperation.