How Independent Workshops in Europe Can Purchase KDS 2.0

If you are an independent workshop or aftermarket (AM) user in Europe looking to purchase or already using KDS 2.0, this article provides the information you need:

• 1. Where to submit your purchase inquiry
• 2. How the purchase and license activation process works
• 3. Where to get help while using your diagnostic tool
• 4. Quick Reference — Contact by Situation
• Frequently Asked Questions
• Eligibility — Who Can Use This Process?

Under the European SERMI (Security-related Repair and Maintenance Information) framework, independent operators throughout Europe — including the EU, EEA, and the United Kingdom — are entitled to access manufacturer diagnostic systems.

1. Where to Submit Your Purchase Inquiry

To purchase KDS 2.0, contact the GIT Europe Sales Team directly by email.

• Sales & Purchase Inquiries: gite.sales@gitauto.com

When contacting the sales team, have your business registration documents and SERMI certification, if applicable, ready. GIT Europe will use these documents to verify your eligibility as a legitimate independent operator. Clearly state in your inquiry that you are an independent repairer (AM).

Alternatively, you can submit a purchase inquiry through our Help Center by using the Purchase Inquiry Ticket Form.

2. Purchase and License Activation Process

The purchase of KDS 2.0 follows a straightforward four-step process managed entirely by GIT Europe:

Step 1 — Inquiry Received

Email gite.sales@gitauto.com to state your intention to purchase KDS 2.0. The GIT Europe team will provide product and pricing information and request any business documents required to confirm your eligibility.

Step 2 — Customer Order

After your eligibility has been confirmed and you have selected the required products, finalize your order with the GIT Europe Sales Team and complete the payment process.

Step 3 — Order Shipment

GIT Europe will process the hardware order and ship the KDS 2.0 diagnostic device directly to your workshop. You will receive an order confirmation and shipment tracking information.

Step 4 — License Activation

After delivery, GIT Europe will issue and activate your official software license. This license is required to operate the diagnostic system and access vehicle data. You will receive your unique license credentials and initial setup instructions.

3. Support While Using Your Diagnostic Tool

After your KDS 2.0 has been set up and is operational, most after-sales support — including technical issues, license renewals, and hardware repairs — is provided by the GIT Europe Support Team. For security-related functions such as Key Coding and ECU upgrades, use the applicable regional contact listed below.

• Technical & After-Sales Support: gite.support@gitauto.com

Security-related Functions (SERMI) Support

For inquiries specifically related to security-related functions, which require valid SERMI certification, contact the designated regional headquarters (HME / KEU) or GIT Europe Support as follows:

4. Quick Reference — Contact by Situation

Frequently Asked Questions

Can I purchase KDS 2.0 directly from this Help Center?

No. Direct purchases cannot be made through the GIT Help Center. All aftermarket purchase requests in Europe must be submitted to the GIT Europe Sales Team at gite.sales@gitauto.com.

What is SERMI, and how does it affect me?

SERMI (Security-related Repair and Maintenance Information) is a European regulatory framework originating from Regulation (EU) 2018/858 and Delegated Regulation (EU) 2021/1244. It ensures that independent automotive operators throughout Europe — including the EU, EEA member states, and the United Kingdom — can access security-related vehicle repair information and diagnostic functions that were previously limited to authorized dealer networks. This framework enables AM users in Europe to purchase and use official manufacturer diagnostic tools such as KDS 2.0.

Do I need SERMI certification to use all functions?

SERMI certification is required to access the full range of diagnostic capabilities. Certain security-related functions — such as Key Coding PIN code retrieval and ECU software upgrades — are available only to users who hold valid SERMI certification. With SERMI certification, you will have access to the same comprehensive function set as authorized dealer-level operators. For information about obtaining SERMI certification, contact your national accreditation body. For contact information by function and brand, see the Security-related Functions (SERMI) Support section above.

Is this process available outside Europe?

No. In other regions, KDS 2.0 is available exclusively to authorized Hyundai/Kia dealerships and their approved sub-dealers. The European AM purchasing pathway exists because of European regulations, including EU law and equivalent frameworks adopted in the United Kingdom and EEA, governing access to repair information.

How do I renew my software license?

Software license renewals are managed by the GIT Europe Support Team. Before your license expires, email gite.support@gitauto.com to request a renewal.

Where can I get help if my diagnostic tool is not operating correctly?

For all technical inquiries, including Software Error, connection problems, update failures, or hardware malfunctions, contact the GIT Europe Support Team directly at gite.support@gitauto.com.

Eligibility — Who Can Use This Process?

This purchasing process applies to independent workshops and aftermarket operators located in Europe that meet the following conditions:

• Registered as a legitimate automotive repair business in an EU/EEA member state or the United Kingdom
• Compliant with applicable SERMI certification requirements where security-related access is required
• Not currently part of the authorized Hyundai/Kia dealer network

Note: In regions outside Europe, KDS 2.0 is available exclusively to authorized Hyundai/Kia dealerships and their sub-dealers.