KIA | KDS 2.0 | Resolving 'Not enough storage' Internet Update errors on 64GB tablets

Applies to

• KDS 2.0 users
• Users with 64GB tablet models

Symptoms

You may experience one of the following issues when attempting to download software version NEK-02-0099 or later:

• Internet Update does not start.
• The following error message appears: “There is not enough storage space for the update.”

Why this is happening

Resolution

If you encounter this issue, follow the steps below to free up storage and complete the update.

Step 1: Manually clear the tablet storage

1. On the tablet, go to Settings > Device care > Storage.
2. Check the available storage. At least 20GB of free storage is required.
3. Delete outdated data, unused apps, or temporary files until at least 20GB is available.

Alternative: Perform a factory reset

If you cannot obtain 20GB of free storage by deleting files, you may need to perform a factory reset on the tablet (Samsung Android).

Warning: A factory reset erases all data, apps, and settings from the device. Before proceeding, make sure you know your Google/Samsung account passwords, KSW account password, and KDS 2.0 license key, as these will be required after the reset.

How to Find License Key

1. Go to Settings > General management > Reset.
2. Select Factory data reset.
3. Scroll down and tap Reset, then enter your PIN or password if prompted.
4. Tap Delete all to confirm.
5. After the tablet restarts, reinstall the KDS 2.0 app and proceed to the next step.

Step 2: Retry the installation

1. After freeing sufficient storage, retry the update or ROM data installation.
2. If the installation is successful but specific deleted ROM data must be restored, proceed to Step 3.

Step 3: Restore deleted ECU ROM data using Auto mode

If you deleted ROM data that is still required, restore it as follows:

Note: The required ROM files will be downloaded securely from the server based on the existing ROM data profile.

1. Open 'ECU Upgrade' and select Auto mode.
2. Allow the system to check the existing ROM data automatically.
3. Wait for the “Downloading” process to finish.

Step 4: Restore ROM data using Manual Mode

If Auto mode does not restore all required ROM files:

1. Select Manual Mode in the ROM recovery function.
2. In Manual Mode, select the required event or subcategory. The selected ROM data will begin downloading.

If the issue persists

Contact support