📢 Resolution for Blank OTP Authentication Screen When Logging In to GSW Through the KDS 2.0 App

Hello.
We apologize for any inconvenience while using KDS 2.0.

In certain environments, the OTP secondary authentication screen may appear blank when logging in to GSW (Global Service Way) through KDS 2.0.

■ Cause

This issue has been identified as a browser compatibility problem in which the OTP secondary authentication enrollment screen does not display correctly when using the Samsung Internet browser.

This issue may occur particularly with accounts that have not yet enrolled in OTP secondary authentication.

■ Resolution

Follow the steps below to resolve the issue.

1. Change the tablet's default browser to Chrome

   • Settings → Apps → Samsung Internet → Change the default browser app to Chrome

     

2. Access KDS or GSW, and then try logging in again
3. Confirm that the OTP secondary authentication enrollment screen is displayed correctly

※ Accounts that have already completed OTP secondary authentication can log in normally regardless of the browser used.

If the same issue persists after completing these steps, please contact the Customer Support Center or the technical support channel.
Thank you.