KIA GLOBAL DIAGNOSTICS SUPPORT · TECHNICAL REQUEST DESK

Submitted inquiries are processed in the order received.

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Select your diagnostic inquiry category below to connect with GIT technical support engineers.

VCI Serial Number Guide

Rear Label Barcode (S/N)

Check the rear plate of your VCI II / VCI III hardware or KDS 2.0 [Settings > VCI Info]:

S/N: G3XK990101 / G2XK880205

KDS 2.0 & GPMS Tablet Log Path

Attaching KDS 2.0 or GPMS diagnostic logs reduces troubleshooting turnaround time by over 60%:

• KDS 2.0 > More > Log Report (.zip)

• GPMS > Settings > Export Diagnostic Log

Official Support Channel Routing

• Overseas Authorized KIA Dealers: Please submit technical inquiries via GSW (Kia Global Service Way) or your regional NSC.
• Domestic (Korea) Consumables & Cables: Purchased directly via Authorized Sales Agencies (gitauto.com/kor/supp_ai).