KDS 2.0 Smart Launcher Download and Installation Failures

We have recently experienced download and installation failures caused by unstable server connections. GIT is currently investigating the root cause and working on a solution.

Symptoms of unstable server connections include:

• Download failures: The download process may stall or time out due to interrupted communication with the server.

  • Error message A: An error occurred while downloading the file. ERROR

• Error message B: An error occurred while downloading the file. ERROR_DOWNLOAD_TIMEOUT

• Symptom A: No download progress is displayed.
• Symptom B: The download remains at a certain percentage for hours without progressing.
• Symptom C: The download returns to 0% after reaching a certain percentage.

• Installation failures: The installation may fail because of incomplete downloads or corrupted data caused by network interruptions.

  • Error message: Installation has failed! Please select OK button to perform Online Download again. GDS_Smart_123.apk
    • "apk" detected error may vary.

Current Workaround:
Unfortunately, the only workaround currently available is to continue retrying the in-app resource download until it completes successfully.

Important Note: Do not press "Close" during the retry process. Doing so will automatically delete all previously downloaded files and force the download to restart from 0%.

• Instead, use the "Retry" button. This option will check the previously downloaded files and, if no issues are detected, resume the download from the point where it failed.

Example: If the download fails at 50% and you tap "Retry," it will resume from 50%.

• If you press "Close" at 50% and then retry, the download will restart from 0%.

GIT is actively working to resolve these issues and will provide an update as soon as possible.

We greatly appreciate your reports of error cases, as they help us investigate these issues and improve our system.