[Guide] Kia KDS 2.0 Internet Update Error Message Troubleshooting (15-Nov-2024)

September 02, 2026 13:38 Updated

Type	☐ Notification ☐ Repair ☑ Guidance	Regions Covered
Devices	☑ KDS 2.0 ☑ GENESIS Smart ☑ KDS 2.0	HME, GME, KEU (Asia/Pacific, Europe, India, Middle East, Africa)
Date Issued	(KST) 15-Nov-2024	Duration
Subject	Error Message Displayed During Internet Update	☑ Temporary ☐ Permanent

We would like to inform you about recently identified Internet Update issues.

Please follow the steps below to complete the update successfully.

[How to Update]

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Thank you for your cooperation. If you experience any errors, please report them as follows:

Provide screenshots or a video: Capture any error messages or unexpected behavior you encounter, and send the files to your NSC or submit an inquiry through GSW (Diagnostic Tools -> GDS/KDS Hotline).
- - GSW for HYUNDAI and GENESIS: https://ccc.hyundai.com
  - KDS for KIA: https://www.kia-hotline.com
Use the Log Collection feature: Use this feature to collect the error logs.
- - How to submit an error log report in KDS 2.0