KDS 2.0 Smart Launcher Download and Installation Failures

We have recently experienced download and installation failures caused by unstable server connections. GIT is currently investigating the root cause and working on a solution.

Symptoms of unstable server connections include:

• Download failures: The download process may Stall or time out if communication with the server is interrupted.

  • Error message A: An error occurred while downloading the file. ERROR

• Error message B: An error occurred while downloading the file. ERROR_DOWNLOAD_TIMEOUT

• Symptom A: No download progress is shown.
• Symptom B: The download remains at a specific percentage for Hours without progressing.
• Symptom C: The download returns to 0% after reaching a specific percentage.

• Installation failures: Installation may fail because of incomplete downloads or corrupted data resulting from network interruptions.

  • Error message: Installation has failed! Please select OK button to perform Online Download again. GDS_Smart_123.apk
    • The "apk" file identified in the error may vary.

Current Workaround:
At this time, the only available workaround is to retry the in-app resource download until it completes successfully.

Important Note: Do not press "Close" during the retry process. Doing so will automatically delete all previously downloaded files, requiring the download to restart from 0%.

• Instead, use the "Retry" button. This option checks the previously downloaded files and, if no issues are found, resumes the download from the point of failure.

Example: If the download fails at 50% and you tap "Retry," it will resume from 50%.

• If you press "Close" at 50% and then retry, the download will restart from 0%.

GIT is actively working to resolve these issues and will provide an Update as soon as possible.

Your reports of error cases are greatly appreciated and will help us investigate these issues and improve the system.